Authentic Health, Accessible for All

Your samples will be collected from the convenience of your home or office at a time slot you have chosen.

No, we generally do not levy any home collection charges. However, a nominal fee is charged if your order is below ₹499 and your blood sample pickup timeslot falls during our peak service hours (6am-10am). These charges will reflect in the final payment page.

The date and time of your sample collection will be messaged along with booking details immediately post booking. You will also receive intimation about the phlebotomists arrival prior to your alloted sample collection time. You can also connect with your phlebo over a call, on their phone number that you receive in the SMS.

Our sample collection process is extremely safe and hygienic. All our phlebotomists are diploma holders in lab technology (DMLT) and highly skilled at their jobs. Our propreitary SmartPrik technology ensures that your blood sample collection process is almost painless.

Our phlebotomists apply a barcode label to your sample immediately after collection. With the help of our Blackcode technology these unique barcodes are identified, thus there is no chance of samples getting mixed.

We have a wide network of partner labs across regions in India. Your samples will be sent to the lab located closest to your sample pickup location.

Though such instances occur rarely, reasons for rejection can be:

Lipemic samples- How do samples become Lipemic?
(a) Improper Fasting of 10-12 hours
(b) Consumption of alcohol before 48 hours
(c) Non-veg consumption in dinner before giving sample
(d) Improper sleep

Hemolysis in samples- It's a condition in which RBC (Red Blood Cells) breakdown, leading to the release of hemoglobin from within the red blood cells into the blood plasma. Samples affected by hemolysis are rejected as per HWM protocol to avoid inaccurate results. (Hemolysis may occur due to an autoimmune disorder, or if the sample is drawn from thin veins).

QNS : Quantity not sufficient- Sometimes the quantity of blood sample required to conduct multiple tests may not be deemed sufficient by the lab.
Invalid Results- When results are out of regular sample range.

At HWM, we try to provide you reports at the earliest possible. The delivery of reports depends on your location. You can view your expected delivery time on the selected test page. This takes around 48-72 hours.

Your soft copy will be sent on registered email id / Whatsapp. You can also check your report in "My Reports" section on the App. To obtain a hardcopy, Rs 199 additional courier charges apply. You'll get the report within 3-4 Workings days from DTDC courier partner.

At HWM, our foremost priority is to ensure accurate, high quality reports. From sample collection till delivery of reports, we have 300+ quality checks in our collection, testing and report generation process to ensure accuracy in test results. All our phlebotomists are qualified in medical lab technology (DMLT) and are highly skilled at their jobs. The collection of samples is done using our proprietory technologies like SmartPrik and CoolSure to ensure safe collection and transport of samples. Our quality assurance team performs regular audits of machinery and processes. All machines and equipment in our partner labs use the most advanced technology. They are checked and calibrated on a daily basis to ensure correct readings. We also have a triple verification process for our reports.

Yes, we have a triple verification process in place to ensure that your reports are accurate and error free. Our in house Quality Assurance team monitors and tracks each step of from sample collection to report delivery to assure of you the highest quality.

Yes, HWM reports are completely trustworthy and accurate and you doctor will accept the test results.

Once your reports are made available, you will receive a message on your registered mobile number for availing Free Report Counselling. You can choose to avail a consultation by giving a missed call to the number mentioned in the message.